Customer Support Representative (Chinese Language)

As a Customer Service Representative (Chinese Language Resource) at our company, your role will involve being the primary point of contact for our Chinese speaking customers. Your responsibilities will include: - Managing and resolving customer complaints promptly and efficiently to ensure customer satisfaction - Identifying and escalating complex or unresolved issues to supervisors for further resolution - Providing accurate and detailed product and service information to customers, effectively addressing their queries and concerns - Utilizing applicable software to research, identify, and resolve customer complaints in a timely manner - Documenting all support request information according to established standard operating procedures, maintaining accurate and organized records - Recognizing, documenting, and alerting the management team of emerging trends in customer requests to enable proactive problem-solving and service improvement - Following up with customer calls when necessary to ensure complete resolution of their issues and providing updates on the status of their requests - Effectively communicating with customers, demonstrating empathy and building rapport To qualify for this role, you should have: - Excellent Chinese (Mandarin) and English written and verbal communication skills - A Bachelor's degree - At least 6 months of customer support experience, gaining hands-on experience in handling customer interactions - Ability to prioritize tasks, manage workload effectively, and meet deadlines - Proficiency in Microsoft Office Suite and in relevant computer applications - A deep understanding of customer service practices and principles, ensuring adherence to best practices and delivering exceptional customer experiences - Excellent typing skills for efficient and accurate documentation of customer interactions and support requests - A positive and customer-centric attitude - Superior listening, verbal, and written communication skills for effective communication and rapport-building with customers - Ability to handle stressful situations appropriately, maintaining composure and professionalism even under pressure - Perfect fluency in Chinese and English for seamless communication with customers and colleagues,