Customer Service Representative

We are seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. You will play a key role in delivering a great customer experience and building lasting relationships.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or other channels in a timely and professional manner.
• Resolve product or service issues by clarifying customer concerns, determining the cause, and offering effective solutions.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep accurate records of customer interactions and transactions.
• Escalate complex issues to appropriate internal teams when necessary.
• Stay updated on company products, services, and policies.
• Identify and report recurring customer issues or trends for process improvement.

Qualifications:

• Minimum Qualification: 12th Pass
• Previous experience in customer service or a related field is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• Ability to multitask, prioritize, and manage time effectively
• Proficient in using Ms office

What We Offer:

• Competitive salary and benefits package
• Friendly and supportive team environment
• Opportunities for growth and career development

Location: Rajarhat Business Center, Rajarhat Greens, Rajarhat Residency First floor, IC, Reckjoyani More, Rajarhat Main Road Kolkata 700135, West Bengal Beside Muthoot Finance Gold Loan Office Landmark: Axis Bank, Union Bank & HFL.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 6290373420Application Deadline: 08/07/2025Expected Start Date: 09/07/2025