Customer Service Representative

Key Responsibilities

• Initiate outbound calls to customers for various purposes, including:
• Scheduling and confirming service appointments.
• Following up on previous service calls or inquiries.
• Promoting and explaining membership plans and special offers.
• Conducting customer satisfaction surveys.
• Accurately record and update customer information, call dispositions, and service details in CRM platforms.
• Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions.
• Maintain a high level of product and service knowledge to effectively assist customers.
• Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments.

Required Qualifications

• Educational Qualification: Graduate & above.
• Experience: 1-2 years of experience in an outbound call center role, preferably in a service-based or sales environment.
• Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette.
• Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools.
• Customer Focus: Strong commitment to providing excellent customer service.
• Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach.

Preferred Qualifications

• Prior experience in the HVAC, home services, or membership-based sales domain.
• Familiarity with CRM systems like Service Titan or similar Apps.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Language:

• English (Required)
• Hindi (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person