Customer Service Representative

• Answering incoming phone calls
• Responding to customer emails and online chat
• Fulfilling customer requests
• Providing customer support
• Selling the company’s products
• Promoting company news
• Using computer systems to record conversation details
• Updating customer records
• Handling service issues
• Acting as the first point of contact for many customers
• Resolving highly technical problems
• Ensuring the maximum value from existing and new customers
• Activating subscription feature requests
• Speaking to internal teams and answering employee questions (Head Office or HR Customer Service Representatives)
• Handling employee misconduct (Support Team Managers)
• Arranging product replacements for customers
• Cancelling services and processing refunds for customers

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person