Customer Service Officer

Job Description

Designation: Customer Service Executive(non voice)

Department: Service Support

Location: Our office Address :

Sintron Electronics Pvt Ltd

Sintron Square, 1st floor, Dr. VSI Estate, Phase-1, Thiruvanmiyur, Chennai - 41.

Key Responsibilities

· Coordinate with dealers for service-related queries.

· Prepare and upload estimations in the system.

· Track courier shipments and share docket/tracking details with dealers or BDMs.

· Maintain weekly service TAT (Turnaround Time) records.

· Manage materials in the lab and ensure availability of required equipment and consumables.

· Maintain purchase records and vendor contacts.

· Place purchase orders for required materials, equipment, or customized hearing aids as per party challans and instructions.

· Coordinate customized and production hearing aid orders, ensuring timely follow-up and delivery.

· Provide direct support to dealers for service-related issues.

Skills & Competencies

· Good communication and coordination skills.

· Proficiency in MS Office (Excel, Word, PowerPoint).

· Ability to manage data, track orders, and prepare reports.

· Strong organizational and follow-up skills.

Educational & Experience Requirements

· Graduate in any discipline (preferably with a business/commerce background).

· 1–3 years of experience in customer care, sales coordination, or service support.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)
• Tamil (Required)

Work Location: In person