Customer Service & Mortgage Collections (Voice Process)

1 - 6 years

3 - 4 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring experienced professionals for Mortgage Servicing -Inbound & Outbound Voice Process. The role involves handling customer resolution calls, payment support, escrow/payoff queries, and delinquency management.

Key Responsibilities:

  • Handle inbound & outbound calls related to collections, payments, payoff, escrow, document requests, billing inquiries, and account status.
  • Contact borrowers using dialer to resolve delinquency via Speedpay and other loss mitigation options.
  • Provide accurate information using scripted materials and ensure high-quality customer service.
  • Resolve customer issues related to mortgage loans and escalate cases as required.
  • Coordinate with internal teams to support complex customer problems.

Required Skills:

  • Minimum 1 year experience in International Voice / Customer Service / Collections.
  • Prior mortgage or BFSI experience preferred.
  • Excellent communication & active listening skills.
  • Ability to handle difficult conversations professionally.
  • Experience using CRM, dialers and call resolution systems.

Work Location:

Airoli, Navi Mumbai

Eligible Areas:

At Sutherland, we have a travel boundary to ensure the commute to our office remains stress-free and easily accessible and therefore, only candidates who reside within 1.5 km from the nearest railway station in the below areas are eligible to apply:

1. Central Line: Kalyan to Sion.

2. Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)

3. Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift:

US Shifts - Candidates must be willing to work night shifts with split offs.

Apply Now:

DM or share your CV with at +91 98923 92746

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