Customer Service Management

As a customer service manager, your primary responsibility will be to answer customers" questions, resolve their problems, and ensure their satisfaction by providing effective problem-solving resources. You will play a key role in maximizing customer operational performance by offering help desk resources and technical advice. Additionally, you will be tasked with achieving customer service human resource objectives through activities such as recruiting, selecting, training, and coaching employees. In this role, you will lead a team of customer service staff, wherein you will be responsible for effectively managing the team, communicating job expectations, and conducting performance appraisals and reviews. You will also be expected to meet customer service financial objectives by forecasting requirements, preparing annual budgets, and scheduling expenditures accordingly. Furthermore, you will be integral in enhancing customer service quality results by conducting surveys, evaluating processes, redesigning where necessary, and establishing service metrics to monitor and analyze results. Your role will involve implementing production, productivity, quality, and customer-service standards to ensure continuous improvement in customer satisfaction. Moreover, you will provide valuable customer service information and recommendations to strategic plans and reviews, contributing to the overall success of the organization. This is a full-time job opportunity suitable for individuals with up to 1 year of work experience. The work schedule is during the day shift, and the position offers a yearly bonus. The work location is in person, providing you with the opportunity for direct interaction with customers and team members.,