Customer Service Leader Sales Coordination

You will be responsible for leading and supervising the Sales Coordination team to ensure timely and accurate processing of customer orders and inquiries through SAP and Oracle ERP. Your role will involve managing day-to-day operations to maintain exceptional customer service standards and efficient order-to-cash processes. As the ERP subject matter expert, you will support process improvements, troubleshoot issues, and guide team members on system best practices. Handling escalated customer concerns with professionalism and coordinating with cross-functional departments to implement effective solutions will also be part of your responsibilities. Additionally, you will track service metrics, analyze performance data, and recommend actionable improvements in accuracy, efficiency, and service quality. Your role will also involve fostering a collaborative and positive team culture by providing ongoing coaching and training to drive high performance and professional development. - Lead, supervise, and mentor the Sales Coordination team - Manage day-to-day operations for exceptional customer service - Serve as the ERP subject matter expert - Handle escalated customer concerns with professionalism - Track service metrics and recommend improvements - Foster a collaborative team culture - Proven experience leading Customer Service, Sales Support, or Sales Coordination teams - Strong working knowledge of SAP and Oracle ERP platforms - Excellent communication, organizational, and problem-solving skills - Ability to interpret customer service KPIs and implement process enhancements - Bachelors degree in Business Administration, Operations, or related field - Strong leadership qualities with the ability to motivate and develop team members MEF Tech Support Private Limited offers a competitive salary with performance-based incentives, opportunities for continuous learning including ERP system training, a collaborative multicultural work environment connected with MEFs global offices, and clear career progression pathways within the organization. (Note: No additional details of the company were mentioned in the provided job description),