Customer Service || International BPO

1 - 6 years

3 - 6 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:

We are looking for customer service professionals to handle inbound/outbound calls, chats, or emails for our international clients. The role requires excellent communication skills, problem-solving abilities, and a customer-first approach.

Key Responsibilities:

  • Handle customer queries via phone, email, or chat for international clients.
  • Provide accurate information and effective solutions within agreed timelines.
  • Ensure a positive customer experience through active listening and empathy.
  • Maintain call/chat/email quality standards and follow company protocols.
  • Document all interactions in the CRM system accurately.
  • Collaborate with team members and escalate issues to supervisors when required.
  • Meet process KPIs such as AHT, FCR, and CSAT.

Eligibility Criteria:

  • Minimum 1 year of experience in International BPO customer service (freshers with excellent communication may also apply).
  • Willingness to work in night shifts/rotational shifts.
  • Graduation preferred; undergraduates can also apply.

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