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Customer Service || International BPO

2 - 7 years

3 - 6 Lacs

Chennai Tamil Nadu India

Posted:13 hours ago| Platform: Foundit logo

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Skills Required

international customer service inbound and outbound calling email and chat support

Work Mode

On-site

Job Type

Full Time

Job Description

  • Handle Customer Queries:

    Manage inbound and outbound calls, emails, and chat for international clients, ensuring a high level of customer satisfaction.

  • Issue Resolution:

    Provide accurate information, troubleshoot issues, and resolve customer concerns in a timely and professional manner.

  • Process Adherence:

    Follow standard operating procedures (SOPs) and compliance guidelines.

  • Customer Experience:

    Maintain empathy, patience, and professionalism in every interaction to ensure positive customer experiences.

  • Documentation:

    Record and maintain customer interactions, feedback, and actions taken in the CRM system.

  • Collaboration:

    Coordinate with internal teams to escalate and resolve complex cases.

  • Performance Targets:

    Achieve KPIs such as first-call resolution, response time, and customer satisfaction scores.

  • Shift Flexibility:

    Work in rotational shifts including night shifts, as per international time zones.

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