Customer Service Executive

Job description:

We are looking for a Customer Service Executive (Night Shift) and team member who has the ability to carry out multitasking work on the UK based property management Process.. He / She will be responsible to coordinate with the local team as well as the London team working at theclient's place in London. The candidate needs to be highly organised and should be capable of managing priority tasks within the workload.

Key Responsibilities:

Administrative Support:

Handle admin work, including updating appointment sheets to track property visits, and ensuring the property manager has completed necessary video and document updates.

CRM Management:

Work within the CRM system to maintain up-to-date records and assist with any required tasks.

Client Interaction:

Liaise with landlords, tenants, UK Council officers, and tenants daily to address inquiries and maintain clear communication.

Dynamic Training Role:

Initially work as a buffer staff member, gaining hands-on training across all aspects of the project to develop a 360-degree understanding before being assigned to a dedicated position within the project.

Problem-Solving:

Address and resolve maintenance issues and complaints from landlords and tenants effectively and professionally. Team Support: Collaborate with both the UK and India-based teams, ensuring timely and accurate information flow and process execution.

Team Support:

Collaborate with both the UK and India-based teams, ensuring timely and accurate information flow and process execution.

Content Handling:

Download property-related pictures from WhatsApp and upload them to the CRM, ensuring proper organization and tagging for easy access.

Qualifications:

Experience:1–2 years of experience in an international client-facing role is preferred, particularly in a team-based setting. However, we welcome fresh talent with strong communication skills and a willingness to learn.

Communication Skills:

Fluent in English, with excellent verbal and written communication skills.

Adaptability:

A proactive team player who can work dynamically and is eager to take on multiple roles within the team.

Attention to Detail:

Strong organisational skills and the ability to follow up on tasks efficiently.

Job Timings:

● Night Shift Timing : Mon- Fri - 11:00PM to 06 :30AM , Sat - 08:00 PM to 06:30 AM(During Winters).

● Night Shift Timing : Mon- Fri - 10:00 PM to 05:30 AM , Sat - 07:00 PM to 5:30 AM (During Summer).

Job Type: Full-time

Salary: ₹25,000.00 - ₹30,000.00 per month

Schedule : UK shift

Ability to commute/relocate:

Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Language: Fluent English (Required)

Work Location : In Person

Answers Required :

• Do you have a minimum of 6 months or 1 year of an experience with the Customer Support Profile ?
• Do you have a minimum of 6 months or 1 year of an International Voice experience ?
• Do you speak fluent English ?

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• Night shift
• UK shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Rajkot, Rajkot, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• Do you have a minimum of 6 months or 1 year of an International voice experience ?
• Do you have a minimum of 6 months or 1 year of an International customer service experience ?

Language:

• Fluent English (Required)

Work Location: In person

Speak with the employer
+91 8200535096