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Home
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WIZ
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Customer Service Executive

Customer Service Executive

WIZ

5 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 week ago| Platform:

Apply

Skills Required

service gcc documentation routing shipping logistics

Work Mode

On-site

Job Type

Full Time

Job Description

Dubai Customer Service

Work Location:

Key Responsibilities:

Receive and respond to customer inquiries (from agents and direct clients) related to ocean and air shipments.
Collect rates from overseas agents and provide tailored
rate quotations
based on shipment dimensions, weight, destination, mode of transport, and required services.
Guide customers through the freight forwarding process, including
documentation requirements, routing options, and transit timelines
.
Coordinate with overseas agents for shipment updates and relay timely information to customers
Process customer bookings by collecting and verifying all necessary shipping documents.
Track ongoing shipments and provide
proactive updates
on delivery timelines, exceptions, or delays.
Collaborate with internal departments (operations, accounts, documentation) to ensure timely and efficient shipment handling.

Requirements:

Bachelor’s degree in Logistics, International Business, or a related field.
2–5 years of experience in ocean & air freight customer service, preferably in Dubai process.
Good knowledge of international freight forwarding practices, including FCL, LCL, air cargo, and documentation.
Ability to manage multiple shipments simultaneously in a fast-paced environment.
Proficiency in MS Office and freight forwarding software.
Attention to detail, organizational skills, and customer-centric mindset.

Preferred Qualifications:

Bachelor's degree in Logistics, Supply Chain, International Trade, or related field.
Prior experience with
multinational freight forwarders
or logistics companies.

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