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KDM India
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Customer Service Executive

Customer Service Executive

KDM India

0 years

0 Lacs

Mumbai Maharashtra India

Posted:17 hours ago| Platform: Foundit logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Company Description

KDM

Our commitment to quality and customer satisfaction enables us to deliver superior products and serviceseven to the remotest corners of the country.

Position: Customer Service Executive

Location:

Company Website:

Working Days & Timings:

Salary:

Key Responsibilities:

Conduct customer satisfaction surveys to identify opportunities for improvement.
Address customer inquiries promptly and communicate solutions in a clear and professional manner.
Guide customers in choosing products that best suit their needs and budget.
Handle and resolve customer complaints with speed and efficiency.
Inform customers about upcoming promotions, special offers, and product launches.
Build lasting relationships with clients and customers through phone and in-person interactions.
Prepare reports on customer satisfaction metrics and contribute to team skill development.
Schedule appointments, aligning client and customer availability.
Ensure each customer interaction results in a positive and share-worthy experience.
Manage and respond to messages via the companys verified WhatsApp Business account.

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