Customer Service Executive (US Shift)- 6 months contract

Equiniti India

1 - 6 years

4 - 6 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

international voice process us calling inbound voice process international call center international voice voice process us voice process voice support international calling international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Max 6 + 1.3 LPA Night shift allowance

PUC Pass/Graduation/Post Graduation

Core Duties and Responsibilities

Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
Respond to basic queries referring to senior colleagues where appropriate.
Contribute to the completion of the teams workload.
Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
Undertake duties at a similar level as required.
Ensure compliance with Equinitis procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
Always to undertake the duties of this role in accordance with the requirements of the companys Regulators.
Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
Ensure that all work is undertaken within the quality system.
Ensure that work and ethics comply with all security arrangements both physical and information.

Benefits:

Two-way cab transport for staff working in US shift
Accidental & Life cover 3 times of concerned CTC

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