Customer Service Executive US based

As a Customer Service Executive for our US-based Internet Service Provider (ISP) process, you will be responsible for addressing technical queries related to internet connectivity, modem/router setup, speed issues, and service disruptions. Your main responsibilities will include: - Answering inbound customer calls and providing assistance with internet-related issues - Troubleshooting technical problems such as modem/router configuration, speed issues, and DNS errors - Guiding customers through technical steps in a clear and simple manner - Logging and escalating issues to higher technical teams when necessary To excel in this role, you should have a good grasp of internet basics, IP addresses, DNS, DHCP, LAN/WAN, routers/modems, and their setup process. Basic troubleshooting skills for connectivity issues are essential, and knowledge of networking tools like ping and tracert is considered a plus. Qualifications required: - Minimum 6 months to 1 year of experience in an international voice process, preferably in tech support or ISP - Proficiency in spoken English and strong customer handling skills - Willingness to work night shifts based on US timings Our company offers a competitive fixed salary, performance incentives, technical training opportunities, and a clear path for career growth in a friendly work environment. If you are ready to take on this exciting opportunity, we look forward to welcoming you to our team. This position is full-time and permanent, with the work location being in-person.,