Customer Service Executive US based Brighthead IT PVT. LTD.

0.0 - 3.0 years

0 Lacs

punjab

On-site

As a Customer Service Executive for our US-based Internet Service Provider (ISP) process, you will be responsible for addressing technical queries related to internet connectivity, modem/router setup, speed issues, and service disruptions. Your main responsibilities will include: - Answering inbound customer calls and providing assistance with internet-related issues - Troubleshooting technical problems such as modem/router configuration, speed issues, and DNS errors - Guiding customers through technical steps in a clear and simple manner - Logging and escalating issues to higher technical teams when necessary To excel in this role, you should have a good grasp of internet basics, IP address...

Posted 5 days ago

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