Customer Service Executive

As a Customer Service Executive for the US Travel division at Travelounce, your primary responsibility will be to engage with customers effectively, offering exceptional travel and customer services. You will be based in South Delhi, Noida, or Faridabad, operating in a full-time capacity. Your role will involve interacting with clients to understand their travel needs, promote travel packages, and ensure customer satisfaction. You should possess excellent verbal and written communication skills to engage with clients effectively and comprehend their requirements. Strong customer service experience is essential to address inquiries and complaints efficiently. Additionally, proven travel sales expertise is required to successfully sell travel packages and associated services. Familiarity with airline operations and bookings is mandatory to manage flight itineraries and resolve any travel-related issues. Experience with the US process is crucial for catering to the needs of US clients effectively. You should be capable of handling US travel inquiries, providing customized solutions, and ensuring customer satisfaction. Your responsibilities will include providing exemplary customer service through direct communication, understanding and addressing customers" travel needs, managing and resolving complaints, coordinating with airlines and travel service providers, and collaborating with the marketing team to enhance product promotions. Attention to detail is vital to ensure accurate and complete travel bookings and documentation. You will also assist in processing travel documentation such as visas and insurance to facilitate seamless travel experiences. The ability to handle multiple projects, prioritize effectively, and stay updated on the latest travel trends is essential to maintain high-quality service standards and enhance service delivery.,