Customer Service Executive (US Travel)

As a Customer Service Executive for the US Travel division at Travelounce, your primary responsibility will be to engage with customers and provide exceptional travel and customer services. You will play a crucial role in responding to customer queries effectively while promoting our travel packages. The role is based in South Delhi, Noida, or Faridabad and is a full-time position. Your excellent communication skills will be essential in interacting with clients to understand their travel needs and deliver superior service. - Provide exemplary customer service by directly communicating with clients and following up with them. - Understand and cater to customers" travel needs by offering the best possible solutions and travel packages. - Manage and resolve customer complaints and issues promptly and professionally. - Coordinate with airlines and other travel service providers to handle bookings and travel arrangements efficiently. - Collaborate with the marketing team to enhance product promotions and sales pitches. - Assist in processing travel documentation, such as visas and insurance, to ensure seamless travel experiences. - Handle multiple projects, prioritize effectively, and meet deadlines while upholding high-quality service standards. - Stay updated with the latest travel trends and industry developments to enhance service delivery. - Excellent verbal and written communication skills. - Strong customer service experience. - Proven travel sales experience. - Familiarity with airline operations and bookings. - Experience with the US process and interacting with US clients. - Capability of handling US Travel inquiries and ensuring customer satisfaction. - Keen attention to detail.,