Job
Description
As a Customer Service Executive specialized in MIS & Advanced Excel, your role will involve handling customer service operations, preparing and maintaining MIS reports, and supporting data-driven decision-making processes. - Handle inbound and outbound customer interactions professionally and efficiently. - Maintain accurate records of customer interactions and transactions. - Prepare, analyze, and maintain MIS reports using Advanced Excel tools. - Work closely with internal teams to track KPIs, service metrics, and operational performance. - Identify and report process gaps, and suggest improvement areas based on data analysis. - Adhere to quality, compliance, and service level standards. - Ensure timely delivery of reports and dashboards to stakeholders. You should possess the following skills and competencies: - Advanced Excel expertise including VLOOKUP, HLOOKUP, Pivot Tables, Power Query, Macros, Data Validation, Conditional Formatting, etc. - Strong knowledge and hands-on experience in MIS reporting. - Excellent communication skills (written and verbal). - Strong analytical and problem-solving abilities. - Ability to work in US shifts (Night shifts). - High attention to detail and accuracy. Qualifications required for this role: - Bachelor's Degree in any discipline. - Minimum 2 years of experience in Customer Service with a focus on MIS reporting and Advanced Excel. - Experience in working with global clients will be an added advantage. As a Customer Service Executive specialized in MIS & Advanced Excel, your role will involve handling customer service operations, preparing and maintaining MIS reports, and supporting data-driven decision-making processes. - Handle inbound and outbound customer interactions professionally and efficiently. - Maintain accurate records of customer interactions and transactions. - Prepare, analyze, and maintain MIS reports using Advanced Excel tools. - Work closely with internal teams to track KPIs, service metrics, and operational performance. - Identify and report process gaps, and suggest improvement areas based on data analysis. - Adhere to quality, compliance, and service level standards. - Ensure timely delivery of reports and dashboards to stakeholders. You should possess the following skills and competencies: - Advanced Excel expertise including VLOOKUP, HLOOKUP, Pivot Tables, Power Query, Macros, Data Validation, Conditional Formatting, etc. - Strong knowledge and hands-on experience in MIS reporting. - Excellent communication skills (written and verbal). - Strong analytical and problem-solving abilities. - Ability to work in US shifts (Night shifts). - High attention to detail and accuracy. Qualifications required for this role: - Bachelor's Degree in any discipline. - Minimum 2 years of experience in Customer Service with a focus on MIS reporting and Advanced Excel. - Experience in working with global clients will be an added advantage.
