Customer Service Executive

2 - 5 years

Gurugram

Posted:7 months ago

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Job Description

 


Job Title:

Location:

Industry:

Shift:

Salary:


Customer Service & Retention Executives


Key Responsibilities

  • Inbound & Outbound calls

  • customer queries, complaints, and service requests

  • customer retention strategies

  • upselling / cross-selling

  • accurate CRM records

  • First Call Resolution (FCR)

  • CSAT, retention rate, and call quality KPIs


Eligibility Criteria

  • Experience:

  • US Process experience preferred

  • English communication and customer handling skills

  • night shifts


Compensation & Benefits

  • 40,000 per month

  • Performance-based incentives

  • Night shift allowance


Skills Required

customer service operations us process retention international bpo night shift

Work Mode

On-site

Job Type

Full Time

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