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Shining Stars Institution & travels
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Customer Service Executive

Customer Service Executive

Shining Stars Institution & travels

0 - 4 years

1 - 3 Lacs

Kolkata

Posted:7 months ago

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Job Description

Hi Jobseekers!

Greetings from ShiningstarsITPL!

Customer Service role in Kolkata location !

Profile : Customer Service Executive

Process : Domestic / International

15k in hand

3 LPA

6 days working

Rotational shifts

Eligibility

Candidate must have fluency in English.

Roles and Responsibilities :

Handle incoming customer inquiries via phone, email, chat, or in-person.
Provide accurate information about products, services, policies, and procedures.
Resolve customer complaints efficiently and professionally.
Escalate complex issues to the appropriate department when necessary.
Maintain detailed records of customer interactions and transactions.
Follow up with customers to ensure issue resolution and satisfaction.
Process orders, forms, applications, and requests.
Manage returns, exchanges, and refunds as per company policy.

9369022693 (Niyati)

Thanks and Regards

Niyati Vyas

Executive HR

ShiningstarsITPL

#bpo #customerservice #customercare #customersupport #inboundprocess #voiceprocess #freshers #kolkatalocation #kolkatajobs #excellentenglish #bulkhiring #immediatehiring #2026jobs #activehiring #domesticprocess #internationalprocess #wfo #workfromoffice #applynow #immediatejoining

Skills Required

bpo customer service fresher telecalling inbound process inbound customer service bpo customer service inbound calls voice process customer support domestic voice process cse customer care domestic calling undergraduate customer handling domestic process

Work Mode

Work from Office

Job Type

Full Time

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