Customer Service Executive-Premium Inbound

Role Overview: As a Customer Service Executive in the Premium Inbound segment, your main focus will be on enhancing productivity within the Customer Contact Center. Your success in this role will be determined by key performance indicators such as productivity levels, Average Handling Time (AHT) optimization, and achieving a high rate of First Contact Resolution (FCR). These metrics play a crucial role in evaluating and improving the overall effectiveness of the Premium Inbound Customer Service operations. Key Responsibilities: - Maintain service quality and optimize Average Handling Time (AHT). - Ensure a high level of First Contact Resolution (FCR). - Adhere to established Turnaround Time (TAT) benchmarks for all customer requests. - Drive channel migration to alternate channels for a more efficient service delivery model. - Actively participate in driving all initiatives within the Customer Contact Center to ensure a comprehensive and coordinated approach to customer service excellence. Qualifications Required: - Graduation: Bachelors in engineering, Technology, Maths, Commerce, Arts, Science, Biology, Business, Computers, Engineering, or Management. - Experience: 2 to 5 years of relevant experience. Role Overview: As a Customer Service Executive in the Premium Inbound segment, your main focus will be on enhancing productivity within the Customer Contact Center. Your success in this role will be determined by key performance indicators such as productivity levels, Average Handling Time (AHT) optimization, and achieving a high rate of First Contact Resolution (FCR). These metrics play a crucial role in evaluating and improving the overall effectiveness of the Premium Inbound Customer Service operations. Key Responsibilities: - Maintain service quality and optimize Average Handling Time (AHT). - Ensure a high level of First Contact Resolution (FCR). - Adhere to established Turnaround Time (TAT) benchmarks for all customer requests. - Drive channel migration to alternate channels for a more efficient service delivery model. - Actively participate in driving all initiatives within the Customer Contact Center to ensure a comprehensive and coordinated approach to customer service excellence. Qualifications Required: - Graduation: Bachelors in engineering, Technology, Maths, Commerce, Arts, Science, Biology, Business, Computers, Engineering, or Management. - Experience: 2 to 5 years of relevant experience.