Customer Service Executive

0 - 4 years

0 - 2 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

NIIT Customer Service Specialist (Voice Process – Night Shift)

Location:

If you're a 12th-pass (or awaiting 12th result) candidate with great spoken English and basic computer skills, this is a solid entry-level opportunity to start your career in customer service. Feel free to apply! All the best

About the Role

NIIT Learning Systems

Eligibility Criteria

  • Education:

    • 12th pass (Higher Secondary)

      students or those

      awaiting 12th result

      are

      eligible

      .
    • Graduation degrees (B.Com, B.A., BBA, B.Sc, BHM, B.Ed, etc.) are also accepted.
  • Experience:

    Freshers as well as candidates with up to 4 years of experience
  • Language Skills:

    Fluent verbal communication in English (India/US accent)
  • Computer Skills:

    Basic proficiency in MS Office, typing, and navigating CRM tools

Note: Undergraduates (currently pursuing graduation) are still welcome to apply—NIIT welcomes flexibility at the 12thpass level as well. The current public job listings reflect graduate eligibility, but internal HR confirmation indicates 12thpass applicants are considered.

Key Responsibilities

  • Handle

    inbound customer calls

    and resolve queries with professionalism
  • Strive to achieve

    first-call resolution

    and high customer satisfaction
  • Meet quality metrics:

    Average Handle Time (AHT)

    ,

    CSAT

    , and compliance
  • Document all interactions accurately and follow up as needed
  • Identify opportunities to propose process enhancements

Important Info

  • This role is strictly

    night shift (voice-based)

  • A

    one-side cab facility

    is provided
  • Please apply

    only if you are comfortable

    with night shifts

How to Apply

Jasleen.2.Kaur@niitmts.com

Why Join NIIT?

  • Structured career growth with

    upskilling and training

  • Performance-based incentives and a supportive work culture
  • Five-day work week (weekends off)
  • Employee-centric and collaborative environment

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Niit Learning Systems

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Gurgaon Haryana

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