Posted:4 days ago|
Platform:
On-site
Full Time
We seek a highly motivated and skilled Customer Service executive with 2-3 years of experience to join our team. The ideal candidate will be responsible for providing excellent customer service and support.
This is a Work From Office (WFO) position. Must be comfortable working in the UK time zone.
● Answering incoming calls and assisting customers with issues or re-routing as appropriate
● Make Outbound calls to customers and suppliers to follow up on issues and queries
● Keeping accurate records
● Checking Supplier Invoices against Purchase Orders
● Answer customer tickets in a timely manner
● Manage returns & damages tickets in a timely manner
● Checking Stock for customers
● Giving basic product or service information over the phone or via email
Requirements:
● 2-3 years' experience in a similar role
● Have excellent attention to detail and be methodical and well organised
● The ideal candidate will be well spoken and fluent in English.
● Candidates must have a great phone manner and effective written and verbal communication skills
● Must be able to work on their own initiative and as part of a team
● Excellent computer skills required, proficiency in use of CRM systems, Google Drive and Freshdesk (or similar) a distinct advantage
Job Type: Full-time
Pay: ₹300,000.00 - ₹600,000.00 per year
Schedule:
Education:
Experience:
Language:
Work Location: In person
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