Customer Service Executive

1 - 31 years

1 - 3 Lacs

Posted:1 month ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities· Effectively manage the team in providing resolution to Customer complaints.· Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.· Responsible for independently receiving, documenting, investigating & coordinating responses on complaints.· Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.· Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.· Focused towards enhancing customer experience & reduction of repeat complaints.· Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.

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