Customer Service Executive - Freight Forwarding

• Quote and follow up on customer RFQs for import/export shipments, working closely to convert inquiries into bookings.
• Coordinate across internal teams, vendors, and partners to ensure timely and smooth job execution while keeping customers updated.
• Act as a link between sales and operations, ensuring customer needs are met while maintaining profitability and service standards.
• Support the development of SOPs, reporting structures, and customer service metrics to monitor performance and drive improvements.
• Participate in customer reviews, relationship building, and identify upsell opportunities in collaboration with the sales team.

Job Type: Full-time

Pay: ₹22,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Do you have priori experience in Freight Forwarding?

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9725473983