RFQ Management: Quote customer inquiries (RFQs) and proactively follow up to secure sales. Proactive Communication: Ensure accurate, consistent, and timely service updates for customers. Operational Oversight: Coordinate with internal and external stakeholders to ensure smooth execution of all jobs and provide timely customer updates. Customer Advocacy: Bridge communication between sales and customers, fulfilling requirements while safeguarding company interests. Process Enhancement: Contribute to developing SOPs, reporting structures, and customer deliverables to monitor service quality and identify improvements. Relationship Management: Organize and facilitate customer reviews to drive retention. Continuous Improvement: Support and drive initiatives for improved productivity, cost savings, and yield within customer accounts. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Supplemental Pay: Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9725473983 Expected Start Date: 01/07/2025

RFQ Management: Quote customer inquiries (RFQs) and proactively follow up to secure sales. Proactive Communication: Ensure accurate, consistent, and timely service updates for customers. Operational Oversight: Coordinate with internal and external stakeholders to ensure smooth execution of all jobs and provide timely customer updates. Customer Advocacy: Bridge communication between sales and customers, fulfilling requirements while safeguarding company interests. Process Enhancement: Contribute to developing SOPs, reporting structures, and customer deliverables to monitor service quality and identify improvements. Relationship Management: Organize and facilitate customer reviews to drive retention. Continuous Improvement: Support and drive initiatives for improved productivity, cost savings, and yield within customer accounts. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Supplemental Pay: Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9725473983 Expected Start Date: 01/07/2025

Role & responsibilities Quote and follow up on customer RFQs for import/export shipments, working closely to convert inquiries into bookings. Coordinate across internal teams, Overseas partners & Vendors to ensure timely and smooth job execution while keeping customers updated. Act as a link between sales and operations , ensuring customer needs are met while maintaining profitability and service standards. Support the development of SOPs, reporting structures , and customer service metrics to monitor performance and drive improvements. Participate in customer reviews, relationship building , and identify upsell opportunities in collaboration with the sales team. Preferred candidate profile Strong Communication skills with Proficient English acumen Proficiency in Microsoft Office Suite & its products. Minimum Graduate from university Minimum 1 years of working in Freight Forwarding Industry Experience in freight forwarding customer service

Quote and follow up on customer RFQs for import/export shipments, working closely to convert inquiries into bookings. Coordinate across internal teams, vendors, and partners to ensure timely and smooth job execution while keeping customers updated. Act as a link between sales and operations , ensuring customer needs are met while maintaining profitability and service standards. Support the development of SOPs, reporting structures , and customer service metrics to monitor performance and drive improvements. Participate in customer reviews, relationship building , and identify upsell opportunities in collaboration with the sales team. Job Type: Full-time Pay: ₹22,000.00 - ₹40,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Supplemental Pay: Yearly bonus Application Question(s): Do you have priori experience in Freight Forwarding? Language: English (Preferred) Work Location: In person Speak with the employer +91 9725473983