Customer Service Executive - Freight Forwarding

Role Overview: As a Customer Service Executive in the freight forwarding industry, your role will involve managing air and sea export operations, ensuring accurate documentation, and providing exceptional customer service to meet client and company requirements. Key Responsibilities: - Handle day-to-day customer service activities related to air and sea exports. - Ensure timely and accurate invoicing of rendered services in line with company policies. - Maintain accurate and updated customer profiles and documentation. - Provide excellent communication and service support to customers, addressing queries and resolving issues promptly. - Coordinate with internal teams and external stakeholders to ensure smooth shipment execution. - Utilize Microsoft Office tools (Word, Excel, Outlook) for reporting and communication. - (Preferred) Use CargoWise system for operational efficiency and documentation. - Monitor shipment processes to ensure accuracy, compliance, and timely completion. - Perform detailed follow-ups to ensure customer satisfaction and service excellence. Qualification Required: - Minimum 2+ years of experience in the freight forwarding industry (air/sea export experience preferred). - Strong customer service orientation with excellent communication and interpersonal skills. - Excellent command of English (written and spoken). - High attention to detail with strong follow-up skills. - Proficient in Microsoft Office (Word, Excel, Outlook). (Note: The additional details of the company were not provided in the job description.),