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Firmway Services Pvt Ltd
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Customer Service Executive

Customer Service Executive

Firmway Services Pvt Ltd

1 years

2 - 3 Lacs

mumbai maharashtra

Posted:20 hours ago| Platform: SimplyHired logo

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Skills Required

master's degree bachelor's degree in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities:

Help and guide customers in starting their journey on our product.
Coordinating and setting up initial training sessions for the customers to provide them confidence in the tool.
To develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
Ensures all customers successfully use the product or service they’ve purchased from the company.
Need to be the first face for the customers and should be available to answer any in-bound questions and provide support.
Innovating in setting up communication infrastructure with the customers to get quick and real feedback.
Tracking and reporting key client success metrics.

Skills & Qualifications:

Excellent communication skills, with a client-focused attitude, empathy, and ability to relate to customer needs.
Excellent organizational and planning skills, with a sharp focus on detail.
Good understanding of SaaS solutions and related technology.
Able to take a proactive approach to work and find teaching other people rewarding.
Degree Preferred – Graduate B.Com, M.Com
Experience: 6 months to 1 year

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time
Provident Fund

Work Location: In person

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