Customer Service Executive

Eccenta Solutions

0 - 31 years

1 - 5 Lacs

Kopar Khairane Navi Mumbai

Posted:1 month ago| Platform: Apna logo

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Skills Required

service resolve support communication empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Service Executive Job Summary: We are seeking a dynamic Customer Service Executive to join our international voice process team. The ideal candidate will handle customer inquiries, resolve issues, and provide exceptional service to our international clients through voice-based interactions. Key Responsibilities: Handle inbound and outbound customer calls for international clients Provide excellent customer support and resolve queries efficiently Maintain professional communication standards with international customers Document customer interactions and follow-up actions accurately Meet performance targets for call handling and customer satisfaction Collaborate with team members to ensure seamless service delivery Escalate complex issues to supervisors when necessary Skills Required: Excellent verbal communication in English Active listening and problem-solving abilities Patience and empathy in customer interactions Ability to work in fast-paced environment Basic computer proficiency

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Customer Service Executive