Customer Service Executive

As a Customer Service & Shop Support Executive, you will play a dual role in ensuring exceptional customer experiences and supporting grocery stores onboarded to our platform. In addition to addressing customer queries and complaints, you will assist shop partners with product listing, cataloging, and image management, ensuring smooth operations for both customers and stores.

Key Responsibilities:

Customer Service Responsibilities:

• Customer Queries:
• Respond to customer inquiries via chat, email, or phone with prompt and accurate information.
• Provide updates on orders, delivery timelines, and store availability.
• Complaint Resolution:
• Address customer complaints empathetically and professionally.
• Coordinate with relevant departments to resolve issues efficiently.
• Log complaints to identify patterns and recommend solutions.
• Order Updates:
• Keep customers informed about order status, including any delays or changes.
• Liaise with delivery agents and stores to provide accurate updates.
• Customer Retention:
• Foster trust and loyalty by resolving concerns effectively.
• Proactively engage lapsed customers with offers or assistance.

Shop Support Responsibilities:

• Onboarding Assistance:
• Assist newly onboarded stores with setting up their profiles on the platform.
• Guide shop owners through the product listing and cataloging process.
• Product Listing and Cataloging:
• Help shop partners create and update their product catalogs, including product descriptions, categories, and pricing.
• Ensure accurate and visually appealing product images are added to the platform.
• Shop Interaction:
• Act as the first point of contact for shop-related queries and concerns.
• Provide ongoing support to store partners to enhance their experience with our platform.

Additional Responsibilities:

• Service Quality:
• Maintain high standards in customer and shop partner interactions.
• Strive for first-contact resolution for both customers and shops.
• Reporting and Feedback:
• Document customer and shop interactions in the CRM system.

Share insights and feedback with the operations and management teams

Tel: 8608008608

Job Type: Full-time

Pay: ₹10,500.00 - ₹14,000.00 per month

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• tamil (Required)

Work Location: In person