Customer Service Executive - Customer Interaction Suite

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Who Can Apply

Data driven analytical mindset to analyze customers growth and helping with the same strategically implementing our application.Love learning about new technology and find ways to tweak what we have, to get the maximum juice out of it.Desire to learn new developments in technology and help customers strategically implement the sameOrganized, multi-tasker, who loves working with short deadlines. Basically, trying to keep up with all the tasks assigned and taking on more.Available to work on weekends and okay working beyond the stereotypical office hours, to make sure work gets done.Educate customers on Kaleyra’s product, capabilities, and best practices to simplify adoption and align expectationscommunication skills in English (sense of humor and wit is mandatory, not optional)

What They Would Be Doing

Work directly with the Sales Team and Customer to get an understanding of the customers requirements, help resolve issues and ad-hoc queries that they may come up with regarding the application within the stipulated SLA for that issue or query.Ensure customer satisfaction is maintained with the application and provide feedback to the Product Manager whenever there is a scope of improvement, to improve the customer experience.Analysis of customer feedbacks regarding the application on a monthly basis, to help in decision making process for application-level changes.Keep track of customers requests and queries, the progress of the same and provide realistic timelines for the same while coordinating with internal teamsAnalyze Key Account trends and provide the suggestions to various teams to help overall growth of customers as well as Kaleyra business.Analyze clients level applications and help them build successful integrations by working closely with the client's technical team.Understanding requirements provided by clients and helping them with application layer setup and fulfilling their requirements.Record customer implementation needs, requests, and questions and discuss them with product stakeholders and have them addressed.Ensuring customers receive superior service by Collaborate with the sales, finance, and engineering teamsDevelop a deep understanding of customers' business and operational objectives