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COCKATOO INDIA
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Customer Service Executive

Customer Service Executive

COCKATOO INDIA

0 - 4 years

0 Lacs

jalandhar punjab

Posted:15 hours ago| Platform: Shine logo

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Skills Required

excellent communication skills proficiency in ms office crm tools good organizational problemsolving skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Executive at Cockatoo Fitness, you will play a crucial role in ensuring high-quality and solutions-driven support to our valued customers. Your dedication will contribute to maintaining excellent customer satisfaction levels and fostering positive relationships with our clientele. Key Responsibilities: - Respond promptly and effectively to customer inquiries and issues through various communication channels such as phone, email, and chat. - Handle post-sales support activities including order tracking, installation updates, service requests, and warranty queries while maintaining detailed records. - Offer clear guidance to customers on product usage, maintenance procedures, and warranty terms to enhance their overall experience. - Conduct follow-ups with customers to ensure that their concerns are fully addressed and that they are content with the support received. Requirements: - Bachelor's degree in any discipline. - Freshers are encouraged to apply. - Strong communication skills to interact effectively with customers. - Proficiency in using MS Office and CRM tools. - Good organizational and problem-solving abilities to handle customer queries efficiently. Cockatoo Fitness, as one of India's leading fitness brands, is dedicated to promoting healthier lifestyles by providing innovative and high-quality products. Join our team and enjoy the benefits of cell phone reimbursement and Provident Fund while working full-time at our in-person location in Jalandhar city, Punjab.,

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Customer Service Executive