Customer Service Executive

Job Description:

Customer Service Executive – Banking & NBFC Process

Role Overview:
We are looking for dynamic and customer-focused professionals for our Banking & NBFC Customer Service Process. The role involves assisting customers with their loan applications, resolving queries, ensuring proper documentation, and handling loan enquiry-related issues in a timely and professional manner.

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries related to loan applications and loan enquiries.
• Ensure accurate documentation and verification process as per company and client guidelines.
• Provide clear and effective communication to customers regarding loan products and status.
• Maintain records of customer interactions and escalate unresolved issues to the concerned department.
• Deliver high levels of customer satisfaction through problem-solving and query resolution.

Requirements:

• Minimum Qualification: Graduate.
• Minimum 6 months of customer service experience (Banking/NBFC preferred).
• Good communication skills (verbal and written).
• Knowledge of basic banking terms and loan processes.
• Strong problem-solving ability with a customer-first approach.
• Immediate joiners preferred.

Work Details:

• 6 Days Working
• Rotational Day Shifts
• Rostered Week Offs
• Male & Female candidates can apply

Walk-In Interview Details: Address: H-25, 1st Floor, Xenon Premium Office, Sector–63, Noida–201301
Landmark: Beside Jeep Showroom
Days: Monday to Saturday
Timing: 10:00 AM – 2:00 PM

Contact:
HR – Gaurav 8800387402

Job Type: Full-time

Pay: ₹16,000.00 - ₹19,000.00 per month

Benefits:

• Health insurance
• Life insurance

Work Location: In person

Speak with the employer
+91 8800387402