Customer Service & Events Manager

Join PrivePlex as our Customer Experience & Events Manager,

Responsibilities

Event Planning & Coordination

• Manage the complete event lifecycle — from booking confirmation to post-event feedback.
• Understand client needs for décor, lighting, theme, and special add-ons.
• Coordinate with décor teams, photographers, and external vendors.
• Ensure all event setups reflect PrivePlex’s premium standards.

Guest Experience Management

• Welcome guests, guide them through the venue, and be their single point of contact.
• Handle any guest concerns promptly to ensure a seamless experience.
• Maintain a warm, professional, and solution-oriented approach at all times.

Food & Beverage Oversight

• Manage and confirm all food and drink orders in advance.
• Ensure timely delivery and premium presentation of food during events.
• Liaise with catering partners for special menus or requests.

Operations & Team Coordination

• Supervise staff, cleaners, and technical team during events.
• Check lighting, projection, sound, and seating before every booking.
• Ensure event areas are clean, safe, and ready for guests.

Sales & Upselling

• Offer add-on services such as themed décor, cakes, LED numbers, fog entry, etc.
• Build and maintain relationships with regular and corporate clients.

Reporting & Administration

• Keep detailed event schedules, booking records, and payment status updated.
• Prepare daily/weekly reports on customer feedback and event performance.

Qualifications

Education & Experience

• Bachelor’s degree in Hospitality, Event Management, Business Administration, or related field (preferred).
• 2–4 years of experience in event management, hospitality, or customer service.
• Experience in premium hospitality, luxury events, or F&B coordination is a strong plus.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to multitask and handle high-pressure situations with calm professionalism.
• Knowledge of basic food service standards and event décor trends.
• Proficiency in MS Office, Google Workspace; knowledge of event management software is a plus.

Personality & Work Style

• Warm, approachable, and client-focused.
• Creative problem solver with a “nothing is impossible” attitude.
• Eye for detail and commitment to premium service quality.
• Willing to work flexible hours, weekends, and holidays based on event schedules.