Customer Service Coordinator

You will be joining JAIPUR LIVING (JAIPUR RUGS) as a Customer Service Coordinator for Custom Rug Orders based in the Head Office in Jaipur, Rajasthan, India. Your primary responsibility will be managing communication with USA representatives and customers regarding custom rug orders. This includes providing clear and accurate information on order status, lead times, and delivery schedules, as well as addressing any concerns efficiently. You will collaborate with Inventory, Production, and Logistics teams to ensure smooth order processing and delivery. Effective communication through emails will be essential to maintain high standards of customer service and satisfaction. Your key responsibilities will include responding promptly to custom order queries, coordinating with internal teams for order fulfillment, tracking order progress, and acting as a liaison between various departments. Proactively identifying and resolving potential delays or issues, maintaining customer satisfaction, and continuously improving the custom order process will be crucial aspects of your role. You will need to have 2-4 years of experience in customer service or order coordination, preferably in industries related to flooring, interior design, or custom manufacturing. Strong organizational and communication skills, attention to detail, and proficiency in customer service tools are essential. A Bachelor's degree in Business, Customer Service, Supply Chain, or a related field is required. This position offers the opportunity to work with international clients and contribute to the seamless delivery of custom rugs to customers in the USA. Salary and other perks will be commensurate with your experience, knowledge, and skills. The working hours are from 7 PM to 4 AM (IST) at the Jaipur Head Office with a work from office arrangement. Join us at JAIPUR LIVING and be part of a conscious organization dedicated to improving the lives of artisans and setting trends in the global home furnishing market.,