Customer Service Coordinator (Claims Executive)

Job Title: Customer Service Coordinator / Claims Executive

Location: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076

Apply at the below link: https://forms.gle/RhZpjVSfMUwSzZqS7

Background to the role:

We @Infinity Assurance specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and a wide range of service products under our own brand “Infyshield.” Our offerings cover Mobile Phones, Home Appliances, Consumer Electronics, IT Equipment, Office Automation, AV Solutions, Classroom and Conference Room Technologies, Kitchen Appliances and more.

We have state-of-the-art service operations, accounts and billing software for end-to-end claims management.

To strengthen the team, we are hiring Customer Service Coordinators / Claims Executives.

About the role:

• This multifaceted position demands adept customer service skills for managing claims from initial registration through to settlement.
• Additionally, it requires basic accounting proficiency to handle financial aspects related to claims processing. The incumbent will assess claim validity, ensure fair treatment of customers, and safeguard against fraudulent activities, while also managing financial transactions associated with claims.
• Candidates with a background in both customer service and basic accounting principles are encouraged to apply.

Responsibilities

The responsibilities encompass a blend of customer service and basic accounting duties:

• Register & verify customer’s Warranty and insurance claims
• Educate customer on making a claim and the processes involved
• Collect accurate information and documents to proceed with a claim
• Analyse a claim & documents to establish whether it satisfies policy conditions
• Guide the customer on how to proceed with the claim
• Coordinate with the customer / policyholder and the service centres, and accounting departments
• Keep an eye on potentially fraudulent claims
• Ensure the customer is treated fairly and that the customer receives excellent service
• Recording and tracking financial transactions related to claims

Candidate Profile:

• Candidates should have 2+ years of prior experience in a similar profile with knowledge of repair / service centre processes.
• Preferably a B.Com but any Graduation or a Diploma is a must
• Must be fluent in English and Hindi communication; both writing and speaking

Working hours

Office hours are 9AM to 6PM, Monday to Saturday; extended working hours may be required

We offer:

• Generous package in line with Market trends and;
• Huge career growth opportunity

About us:

We, Infinity Assurance Solutions, Private Limited (https://www.infinityassurance.com; https://www.infyshield.com; https://www.infyvault.com ); a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, and other marquee industry veterans.

We specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.

Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure.

Job Type: Full-time

Pay: ₹275,000.00 - ₹325,000.00 per year

Benefits:

• Leave encashment
• Provident Fund

Application Question(s):

• What is your current residential location, please provide pin?
• How many years of work experience do you have with Insurance Claims?
• How many years of work experience do you have with Customer Service?
• How many years of work experience do you have with Warranty Administration?
• How much is your current annual CTC in INR?
• How many days is your notice period?

Work Location: In person

Application Deadline: 29/09/2025
Expected Start Date: 01/10/2025