Customer Service Associates (Jewellery Brand) (US Shift)

Job Description

Hiring for a renowned Global Fine Jewellery Brand: Job location: Mumbai (Andheri) Work days: 5 days ** Male preferred ** US Shift Preferred candidates from 5-10 km from SEEPZ (MIDC) Duties And Responsibilities: Empathize with every aspect of the customer experience, putting customers-needs first and continuously enhancing the Customer Service Experience Handle complaints, provide appropriate solutions and alternatives within the stipulated TAT (turn-around-time) Be a voice for customers by identifying customer needs, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service Manage appropriate customer follow-up, including corresponding with customers in response to inquiries and/or complaints balancing company and customer interests Consult with customers via phone, chat, and email identifying the customers’ needs and how our products and services best serve those needs Consult with customers to answer jewelry product or process questions to help them make informed buying decisions Handle customer inquiries in a friendly, professional manner to ensure an excellent customer service experience Drive Sales and Upselling Required Skills: Min 2 years of experience in high-velocity Customer Experience/Customer Delight process Diversified exposure in dealing with international customers across the globe is mandatory Familiar with CRM systems and working knowledge of Microsoft applications Preferred candidates with a basic understanding of eCommerce websites and operations Should possess effective written communication and comprehension skills Gems/jewelry knowledge will be given first preference Key Requirements: 24*7 Rotational shifts, Rotational offs (No fixed Saturday / Sunday offs) Voice, emails, chats, social media (blended process) 5 days working (with 2 work-offs in a week) Manage your own transport – Company will not provide transport or pickup/home-drops Graduates Preferred Job Type: Full-time Pay: ₹800,000.00 - ₹900,000.00 per year Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Total: 4 years (Required) Diamond Jewellery Industry: 3 years (Required) Customer service: 4 years (Required) Upselling: 2 years (Required) Shift availability: Night Shift (Required)