Customer Service Associate -Voice

As a Customer Service Associate - Voice at Accenture, you will be aligned with the Customer Support vertical and play a crucial role in managing and resolving customer queries. Your responsibilities will include handling escalations and complaints from dissatisfied customers, providing optimal resolutions, and ensuring timely closure of faults and complaints within SLAs. Your excellent communication skills and in-depth knowledge of Customer Support metrics will be essential in delivering exceptional service to our clients. Key Responsibilities: - Solve routine problems by following general guidelines and precedents - Interact primarily within your own team and with your direct supervisor - Receive detailed to moderate level of instruction for daily tasks and new assignments - Make decisions that impact your own work as an individual contributor in a focused scope of work - Work collaboratively with team members to achieve collective goals Qualifications Required: - Any Graduation - 1 to 3 years of experience About Accenture: Accenture is a global professional services company known for its leading capabilities in digital, cloud, and security solutions. With expertise across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 employees worldwide aim to deliver value and shared success by embracing change and leveraging technology and human ingenuity. Visit us at www.accenture.com. Please note that this role may require you to work in rotational shifts.,