Customer Service Associate

Candidate Profile

● Experience: Minimum 1 - 2 years in customer service, customer interaction, or any customer facing role.

● Industry: Beauty, Skincare, Wellness Retail, Hospitality, E-commerce preferred.

● Skills: Excellent communication and interpersonal skills, especially in English. Previous experience working on Shopify, WhatsApp AP,I etc.

Key Roles & Responsibilities

● Customer Communication: Communicating with customers for all general queries on various platforms/socials, WhatsApp, calls, emails, and in person.

● Technical Coordination: Addressing and resolving technical skincare inquiries by coordinating with internal teams.

● Order Management: Assist customers with order placements, modifications, and cancellations, ensuring accuracy and timely processing. Support in creating draft orders.

● Record Maintenance: Maintaining customer records and ensuring personalized customer engagement.

● Issue Resolution: Logging and tracking customer service issues and errors, and following up until resolution.

● Trend Reporting: Aggregating and reporting on customer service trends quarterly to sales, technology, design, and merchandising teams.

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Application Question(s):

• Do you speak fluent English?

• How many years of experience in Customer Service do you have?

Work Location: In person

Speak with the employer
+91 7385401005