Customer Service Associate

We are looking for a friendly, customer-focused individual to join our team as a Customer Associate. You will be responsible for delivering exceptional guest service and ensuring a delightful movie-going experience for every customer. You will play a key role in assisting guests with ticketing, food & beverage counters, and auditorium management.

Key Responsibilities:

• Greet and assist guests courteously at entry points, box office, and concession counters.
• Handle ticket sales, reservations, and assist with online booking queries.
• Manage food & beverage sales, ensure accuracy in billing, and maintain hygiene standards.
• Guide customers to their seats and ensure auditoriums are clean and well-prepared before every show.
• Address guest queries and concerns promptly, escalating to the duty officer/manager when necessary.
• Maintain company standards of safety, cleanliness, and customer service.
• Support daily operations to deliver a smooth cinema experience.

Requirements:

• Minimum qualification: 12th Pass / Diploma in Hospitality or equivalent.
• Prior customer service or hospitality experience preferred but not mandatory.
• Good communication and interpersonal skills..
• Pleasant personality, enthusiastic, and service-oriented.
• Ability to work in rotational shifts, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

• Siligurí, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any experience in hotel industry?
• Do you have any degree/diploma in Hospitality or Hotel Management?
• How many years of total experience do you have in hotel industry?

Location:

• Siligurí, West Bengal (Required)

Work Location: In person