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Customer Service Associate

Customer Service Associate

TELUS International Philippines Inc.

0 years

0 - 1 Lacs

Noida Uttar Pradesh India

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

Customer Support

Work Mode

On-site

Job Type

Full Time

Job Description

Role & Responsibilities

Performing Inbound calling to new and existing wireline/wireless residential customers offering telecommunications products and services.
Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.
Simultaneously navigating through multiple systems and tools while interacting with customers.
Processing customers orders and ensuring its accuracy and completion.
Participating in continuous training sessions and sharing best practices.

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