Customer Service Associate

As a Customer Service Associate at Salary Finance, you will play a crucial role in the customer operations team, ensuring efficient handling of regulatory communications and providing exceptional support to our customers. You will work closely with the Customer Service Manager and the London customer operations team to contribute to the development and improvement of customer service processes. Your key responsibilities will include responding promptly and professionally to customer inquiries via live chat and email, guaranteeing a seamless and positive customer experience. You will interpret and explain company policies, financial products, and service terms accurately to customers, while maintaining detailed and accurate records of all customer interactions in the CRM system. Additionally, you will prioritize and escalate unresolved or complex issues to relevant departments in a timely manner, troubleshoot basic technical issues, ensure compliance with data protection regulations, and adhere to standard operating procedures and service-level agreements. You will be expected to identify recurring customer issues, suggest process improvements, enhance FAQs or knowledge base articles, promote customer retention through exceptional service, and share best practices with colleagues to enhance team performance. Participation in training sessions to stay updated on product changes, new processes, and compliance guidelines is also required. The ideal candidate for this role will have a track record of delivering results in a fast-moving business environment, be comfortable with change and uncertainty, and possess excellent stakeholder management skills. You should enjoy interacting with customers daily, have exceptional organizational and time management skills, be detail-oriented, passionate about technology and social impact, resilient, empathetic, collaborative, and self-motivated. Required skills include customer-facing experience, problem-solving abilities, excellent communication skills, and intermediate knowledge of Google Sheets and Excel. Preferred skills encompass customer service experience in specific industries, familiarity with CRM systems, advanced Excel skills, and knowledge of relevant regulations. Education qualification required is a High School Diploma and above. Blenheim Chalcot, a leading venture builder, aims to empower visionaries to lead, innovate, and build disruptive solutions. Salary Finance, one of its FinTech ventures, is rapidly scaling and seeks high-energy, motivated individuals to support its growth. Salary Finance offers a dynamic work environment, the opportunity to work with diverse talent, continuous learning and development, exposure to Gen AI, and various benefits including annual leave, medical coverage, and life insurance. Blenheim Chalcot values diversity, meritocracy, competence, inclusion, and a culture of sharing ideas and opinions. Join us to make a difference and contribute to our innovative ventures.,