Customer Service Associate

Job Title: Customer Service Associate / Tele Sales Advisor
Location: Mumbai (Work From Office)
Employment Type: Permanent / 1-Year Contract
Shift: 9.5 hours per day, 5 days a week (Rotational shifts)
Last Date to Apply: Join on or before 7th August 2025

Job Overview:

We are hiring Customer Service Associates with a sales focus for a leading financial services project. This role combines customer support with advisory services for banking, insurance, and mutual fund products. Freshers and experienced candidates are encouraged to apply.

Key Responsibilities:

• Provide voice-based customer support for banking, finance, and insurance products.
• Act as an advisor to clients, explaining product features and resolving queries.
• Achieve sales targets for mutual funds and financial services.
• Maintain accurate records using MS Office and internet applications.
• Ensure high-quality interactions with proficiency in English (B1+) and Hindi.

Requirements:

• Education: Any Graduate.
• Certification:
• NISM certification (XA/XB/VIII or VA/VB) is mandatory (Higher salary for certified candidates).
• Non-NISM candidates with sales experience may apply (lower compensation).
• Skills:
• Typing speed: 20 WPM with 80% accuracy.
• Familiarity with MS Office and internet applications.
• Knowledge of banking/finance/mutual funds (preferred).
• Communication: Fluent in English (B1+) and Hindi.
• Shift Flexibility: Willingness to work rotational shifts.

Why Join Us?

• Structured career growth (U1 to U2 bands).
• Performance incentives and bonuses.

Application Process:

• Screening (Language & Certification Check).
• Operations Interview.
• Typing Test (20 WPM).
• Final Offer.

Note: Immediate joiners preferred.

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹22,500.00 - ₹37,500.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Can you join on or before 7th August 2025?

Language:

• English (Required)
• Hindi (Required)

License/Certification:

• NISM certification (XA/XB/VIII or VA/VB)? (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person