Customer Service Associate - Renewal Tele calling (Off roll)

Liberty General Insurance

0 - 1 years

1 - 2 Lacs

Thane

Posted:1 day ago| Platform:

Apply

Skills Required

Communication Skills Negotiation Relationship Building Sales Ability

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:
Customer Experience Associate (Third Party Payroll)
Academic
: Any Graduate / Undergraduates / Diploma
Division:
Operations - Retention Protection Unit (RPU)
Location:
Thane, Mumbai
Working
: 9:30 to 6:30 (Monday to saturday)

Mandatory:
Minimum 6 months experience of working in a domestic/international contact center/ service set up
Good communication and negotiation skills
Should possess excellent oral and written communication skills.
Good customer service skills & captive contact centre experience
would be preferred.
Should be willing to work on Weekends and Public Holidays.
Candidate should be able to converse in English, Hindi and Marathi or English Hindi + any regional language (Tamil, Bengali, Kannada, Gujrati, Malayalam, Telugu)

Primary Responsibilities
Responsible for out calling to Liberty existing customer for renewal retention.
Responsible to coordinate with channel partners for closure of renewal incase
customer direct visit requirements
Responsible for delivering the relevant KPIs designed for the assigned job role.
Responsible for Upsell and Cross sell as per the campaign at the Contact Centre.

More Jobs at Liberty General Insurance

Planning Specialist

Mumbai Metropolitan Region

2.0 - 4.0 yrs

Salary: Not disclosed

Relationship Manager Retail

Ahmedabad, Gujarat, India

Experience: Not specified

Salary: Not disclosed

Customer Experience Officer

Thane, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Customer Experience Officer

Thane, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Administration Manager

Mumbai, Maharashtra, India

6.0 - 8.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.