Customer Service Associate

· Make outbound calls to clients for follow-ups, confirmations, or information gathering.

· Call clients to verify, confirm, or update data with accuracy & speed

· Maintain accurate call records and update the database accordingly.

· Follow calling scripts or checklists when needed.

· Coordinate with the internal team if any data mismatch is found.

· Enter and update data into internal systems and spreadsheets with accuracy and speed

· Maintain records of client interactions

· Review data for errors correct discrepancies, and ensure data integrity.

· Provide basic information about services or products when required.

· Build and maintain positive client relationships through professional communication.

Whatsapp Marketing
· Send promotional or follow-up messages using WhatsApp Business or relevant tools.

· Track message delivery and engagement (read/response).

Respond to client queries received via WhatsApp.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift

Application Question(s):

• What languages do you speak?
• Can you confidently speak to the customer?
• Are you comfortable working from Monday to Saturday?
• It's a Data verification process. Are you comfortable with it?
• Are you comfortable with PC?
• Are you able to operate basic Excel and Word?

Work Location: In person