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Customer Service Associate

0 years

1 - 3 Lacs

Posted:12 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

· Make outbound calls to clients for follow-ups, confirmations, or information gathering. · Call clients to verify, confirm, or update data with accuracy & speed · Maintain accurate call records and update the database accordingly. · Follow calling scripts or checklists when needed. · Coordinate with the internal team if any data mismatch is found. · Enter and update data into internal systems and spreadsheets with accuracy and speed · Maintain records of client interactions · Review data for errors correct discrepancies, and ensure data integrity. · Provide basic information about services or products when required. · Build and maintain positive client relationships through professional communication. Whatsapp Marketing · Send promotional or follow-up messages using WhatsApp Business or relevant tools. · Track message delivery and engagement (read/response). Respond to client queries received via WhatsApp. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Application Question(s): What languages do you speak? Can you confidently speak to the customer? Are you comfortable working from Monday to Saturday? It's a Data verification process. Are you comfortable with it? Are you comfortable with PC? Are you able to operate basic Excel and Word? Work Location: In person

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