Customer Service Associate (Escalation)

As a Customer Service Associate (Escalation) at Laundryheap, you will play a crucial role in supporting the Customer Operations Team to ensure that escalated matters are handled promptly and effectively to uphold customer satisfaction and brand loyalty. Your primary responsibilities will include investigating, managing, and resolving complex customer concerns, such as service complaints and refunds. You will be expected to identify the root cause of issues to prevent future risks and propose innovative solutions that align with internal processes and terms and conditions. Additionally, you will be responsible for identifying trends in customer dissatisfaction, providing insights to the Customer Operations Manager, and suggesting improvements to enhance customer experiences. To excel in this role, you must possess excellent written and verbal communication skills in English, with proficiency in French being an added advantage. With a minimum of 4 years of experience in a customer service role, preferably in an international setting, you should demonstrate strong interpersonal skills and a customer-centric approach. Your ability to make informed decisions, adapt to a fast-paced environment, and prioritize tasks effectively will be essential in meeting and exceeding key performance indicators. In this office-based position in Bengaluru, India, you will work a 9-hour shift with rotational shifts, including night shifts, across 5 days a week. Immediate joiners are preferred for this role, and the job title may be subject to change based on the organizational structure. If you are a proactive individual with a can-do attitude, strong problem-solving skills, and a proactive approach to customer service, we invite you to seize this opportunity and become a valuable member of the dynamic International Laundryheap Team. Apply now and be part of our exciting journey towards continued growth and success.,