Customer Support Associate (Email & Chat) Laundryheap

4.0 - 8.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Customer Service Associate (Escalation) at Laundryheap's overseas office in Bengaluru, India, you will play a crucial role in supporting the Customer Operations Team to ensure escalated customer concerns are addressed effectively to uphold customer satisfaction and brand loyalty. Being part of an international brand, you must be flexible to work in shift patterns due to different time zones. Key Responsibilities: - Investigate, manage, and resolve escalated and complex customer concerns such as service complaints or refunds, identifying root causes to prevent future risks. - Offer innovative solutions to support customers while following internal processes and terms and c...

Posted 1 month ago

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Customer Service Associate (Escalation) Laundryheap

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Customer Service Associate (Escalation) at Laundryheap, you will play a crucial role in supporting the Customer Operations Team to ensure that escalated matters are handled promptly and effectively to uphold customer satisfaction and brand loyalty. Your primary responsibilities will include investigating, managing, and resolving complex customer concerns, such as service complaints and refunds. You will be expected to identify the root cause of issues to prevent future risks and propose innovative solutions that align with internal processes and terms and conditions. Additionally, you will be responsible for identifying trends in customer dissatisfaction, providing insights to the Custo...

Posted 1 month ago

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