Customer Service Assistant

As a customer service representative, your main responsibilities will include answering phone calls, addressing customer questions, identifying and assessing customer needs, providing accurate information, conducting follow-ups, keeping records of customer interactions, processing customer accounts, following communication procedures, and engaging customers. You should possess excellent communication skills to effectively communicate with customers and team members. Your interpersonal skills should allow you to interact with customers in a patient and effective manner. Problem-solving abilities are essential for resolving issues and making decisions. Being able to multitask and prioritize tasks effectively is crucial. Additionally, having empathy towards customers and maintaining a customer-oriented approach are important qualities for this role. This position offers job types including full-time, part-time, and permanent opportunities. The benefits include health insurance, provident fund, and the option to work from home. The work schedule is during the day shift, and additional perks may include performance bonuses and yearly bonuses. For this role, you should be able to reliably commute or plan to relocate to Chennai, Tamil Nadu. Proficiency in English is preferred, and the work location is in person. If you are looking for a customer service role where you can utilize your communication, interpersonal, problem-solving, multitasking, and customer-oriented skills, this position may be a great fit for you.,