Posted:1 day ago|
Platform:
On-site
Full Time
Here's a job description for a Customer Support Executive :
Job Title: Customer Support Executive (Voice Process)
Location: Noida
Experience: 6 months~3 years
Salary: ₹35,000 ~ 40000per month (depending on skills)
Job Summary:
Join dynamic Customer Support team! As a Customer Support Executive, you'll be the first point of contact for our international customers, providing exceptional service, resolving queries, and ensuring satisfaction.
Key Responsibilities:
- Customer Interactions: Handle inbound and outbound calls professionally, addressing queries, issues, and complaints with empathy.
- Support & Resolution: Provide accurate product/service information, troubleshoot problems, and escalate complex issues when needed.
- Documentation: Maintain detailed records of customer interactions.
- Performance: Meet daily call targets, quality benchmarks, and contribute to improving customer experience.
- Collaboration: Work with teams to manage complex issues and enhance support processes.
Required Skills:
- Communication: Excellent spoken English, clear and friendly communication.
- Problem-Solving: Strong analytical skills, patience, and a customer-centric attitude.
- Adaptability: Willingness to work in rotational shifts, including weekends/holidays.
- Basic Tech Skills: Comfort with computers and CRM systems.
Eligibility:
- Education: Graduation
- Experience: BPO/customer service experience is a plus.
- Language: Fluent English.
What We Offer:
- Training: Paid training and career growth opportunities.
Job Type: Full-time
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: In person
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